Refund Policy

After you place an order, our system books 7×24 on your behalf. • Slot booked → email notification + automatic charge to the card saved at checkout (per-person service fee × number of applicants); if the automatic charge fails, we email you a payment link to complete payment • Slot not booked → no charge at all This is our core differentiator from traditional visa booking services.

The moment we book the slot, the AIS system locks it to your account (the slot belongs to your AIS account and cannot be taken by others). This means: • Slot booked = our service has been delivered • Payment = your confirmation of delivered service • Refunds are generally not provided after booking Please carefully verify the interview time and location shown on your dashboard before paying — after payment, the slot cannot be changed via us (rebooking must be done through the AIS system, subject to AIS rebook limits).

If you choose not to attend the interview after the slot is booked: • Service fee is not refunded (service was delivered) • The slot will automatically expire in the AIS system (after the interview time passes) • We do not proactively release the slot to others If you cannot attend due to force majeure (urgent illness, family emergency), email [email protected]. We can assist with rebooking via AIS (additional service fee may apply on a case-by-case basis), but the original service fee is non-refundable.

In rare cases (annual rate < 1%), we manually refund: • Stripe duplicate charges • Major infrastructure / payment outage preventing service delivery • Service errors caused by our system bugs • Special circumstances negotiated with admin Request process: 1. Email [email protected] with details 2. We respond within 48 hours 3. Refund processed via Stripe Dashboard to original payment method 4. Settlement time: 5-10 business days (credit card) / 1-3 business days (Apple Pay / Google Pay / Interac)

If you choose to file a payment dispute through Stripe / your card issuer: • We strongly recommend emailing [email protected] first — most issues can be resolved amicably • For direct chargebacks, we will provide Stripe with service delivery evidence (the booked interview screenshot + your order record + this Refund Policy) • Unjustified chargebacks may result in your account being blacklisted from future service Note: chargebacks do not provide faster refunds — Stripe's dispute resolution typically takes 60-120 days. Direct email is faster.

• Refund / dispute: [email protected] • We respond within 48 hours • Canadian consumer protection: Competition Bureau (competitionbureau.gc.ca) • Privacy inquiries: [email protected]